The Build Board

Inside Work with Jocel

Hi, I'm Jocel. This is where I show how I work: what I build, what I test, what I'm learning and where I'm heading next.

ProfileBuilding now
JocelBridging customer experience and complex technical automation.
AI Systems Strategist & AnalystAutomation ArchitectOperations StrategistCRM SpecialistMarketing Automation StrategistSystems & Operations Consultant
In the field
Since 2012
Flagship
AI Visibility Engine
Focus · Plan · Execute · Succeed
2012
Career started
7+
Visibility touchpoints a week
6
Blueprints documented
1 month
Content planned ahead
01 / My vision

Help small businesses turn scattered tools into connected systems

Tools, processes, marketing and technology that work together, so business owners can use technology without feeling overwhelmed.

"Technology should empower people, not overwhelm them."

Small on purpose
Two to three clients at a time, so I stay hands-on with the work.
Bigger picture
When home service businesses grow, they create more jobs for technicians and their families.
Focus topic 01 of 7
Online visibility of local service businesses
SEO and GEO, so local service businesses get found on search and described accurately by AI assistants.
What I study 01 Local visibility
02 / My edge

I see the whole chain, front to back

I understand both sides of a business: the customer-facing front end and the operational, technical back end. That is where most systems break, and where I build.

01Customer
02Lead
03Sales
04CRM
05Operations
06Payment
07Risk
08Retention
Where my experience comes from
Customer supportTechnical supportSalesLead generationBankingPaymentsRisk analysisFraud and loss preventionCollectionsUnderwritingCRMMarketing automationAI automationBusiness operationsSystems and process improvement
Where it started

In technical support at GoDaddy, customers kept asking the same question: how do I get found online?

That question became my focus. Ten years in the call center also taught me what it feels like when nobody offers backup or guidance, so I stay hands-on with every client.

How I explain the web
Your website is your house. Your domain is the address. Your email is the mailbox.
TRUSTINTEGRITYSUPPORT
03 / Flagship

The AI Visibility Engine

My core offer for HVAC businesses. Every piece is anchored to the company name, one service and one location, so search engines and AI assistants can find the business, read it clearly and get its facts right.

01Awareness
02Trust
03Relevance
The weekly cycle
One service, one location, every touchpoint
7+Touchpoints a week
MON
Anchor blog storyA story-format post for that week's service and location.
TUE TO THU
Social postsFacebook, Instagram, LinkedIn, YouTube and Google Business, all pointing back to Monday's story.
FRI
NewsletterLands straight in the inbox, with no algorithm in between.
ALWAYS ON
Reviews and photosA steady ask for honest reviews, plus photos tagged with the same service and location.
Built for US HVAC businessesTested on my own site firstSEO + GEO
See the AI Visibility Engine
04 / Now building
In progressBusiness partner

Luana Philippines Flower Bar & Shop

I'm a business partner here, building the whole online side end to end: booking flow, calendar booking, email marketing and order-to-delivery.

Next: email campaigns from November, then ads through Valentine's season

Email marketing workflows
Website
Online presence
Visit luanaphilippines.store
luanaphilippines.store
WorkstreamEmail workflows
05 / Blueprints

Built, documented, and tested

Every project gets a blueprint: how it was built, how it flows, and how I proved it works. Documentation first, then the script, then a recorded walkthrough.

BP-01First blueprint

Work with Jocel OS

Built when my content calendar got messy. One place to organize my content and goals, with full visibility.

Claude CodeContent system
BP-02Documented

Autonomous SMS campaign

An SMS campaign that routes leads and books appointments on its own.

ChiirpSMS AILead routingBooking
BP-03Documented

After-hours AI agent

An AI agent for after-hours coverage and speed-to-lead.

ServiceTitanAI agentSpeed-to-lead
BP-04Tested

AI agent stress test

A full stress test run at easy, medium and hard difficulty, with every run recorded.

AI testingAI agent QA
BP-05Live on my site

AI Visibility Engine

A weekly organic content cycle anchored to one service and one location, tested on workwithjocel.com first, with a recorded walkthrough on YouTube.

SEOGEOContent automationNewsletter
BP-06Built

Analytics tracking setup

Google Analytics tags and data layer set up on my own site, so traffic turns into real insight.

Google AnalyticsTagsData layer
Every blueprint answers 6 questions
01The pain
02What was built
03The stack
04How it flows
05What changed
06Who else it fits
AI agent stress test / pass thresholds
How I prove an AI agent is ready
Tested at easy, medium and hard difficulty, with every run recorded.
95%
Smokepass rate
90%
Logicpass rate
<2%
Accuracyhallucination
100%
Complianceblocked
100%
Red teamblocked
06 / The work

Building, testing & learning

01 / 13
Updated
Passion Projects

Work with Jocel OS

My content calendar got messy, so I built my own OS. It keeps my content, goals and plans in one place I can see.

07 / AI lab

Agents that do the work, not just show it

Dashboards show the view. The agents I'm building act on it, like an executive assistant that checks, posts and reports.

Agent 01In the lab

Content agent

Creates and posts content for me.

Agent 02In the lab

Friday health check

Checks all my Make.com scenarios every Friday to confirm they are active and issue-free.

Agent 03In the lab

AI insights digest

What's new in LLMs, AI agents, automation, marketing, local business and SEO.

NEXTHow I plan to grow: AI agents assigned to each client, instead of a big team.
Talk to me
08 / How I work

Two loops I run every week

01
PlanContent on my services and blog posts, 1 month ahead.
02
CreateWrite and design the posts and articles.
03
AutomateFacebook, Instagram, LinkedIn and my blog.
04
YouTubeMy content, and sometimes the process behind it.
05
AuditContent stats and Google Analytics: visits, engagement, scroll.

Planned 1 month ahead, then automated.

My approach with every client
Listen firstUnderstand the problemSimplify itSee the bigger pictureBuild practical solutionsImprove the systemGive owners their time back
09 / Stack

The tools I connect

CRMGoHighLevelCRMSalesforceCRMHubSpotCRMPipedriveCRMZohoCRMAgile CRMAUTOMATIONMake.comAUTOMATIONZapierAUTOMATIONTwilioAIClaude CodeEMAILBrevoBOOKINGCalendlyFORMSJotformCRMGoHighLevelCRMSalesforceCRMHubSpotCRMPipedriveCRMZohoCRMAgile CRMAUTOMATIONMake.comAUTOMATIONZapierAUTOMATIONTwilioAIClaude CodeEMAILBrevoBOOKINGCalendlyFORMSJotform
LOCALGoogle Business ProfileLOCALLocal Services AdsLOCALYelpLOCALNextdoorLOCALAngiLOCALThumbtackFIELDServiceTitanSMSChiirpEMAIL AUTHSPFEMAIL AUTHDKIMEMAIL AUTHDMARCDNSMX recordsOFFICEMicrosoft 365LOCALGoogle Business ProfileLOCALLocal Services AdsLOCALYelpLOCALNextdoorLOCALAngiLOCALThumbtackFIELDServiceTitanSMSChiirpEMAIL AUTHSPFEMAIL AUTHDKIMEMAIL AUTHDMARCDNSMX recordsOFFICEMicrosoft 365
Focus · Plan · Execute · Succeed

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